These Terms of Service (the “terms”) are the agreement between you and the operator of Brandometer at https://brandometer.ai (the “service”). Please read them before you sign up.
1. About these terms
1.1. The service is operated by: Individual entrepreneur Vladislav Ivanov (IP Ivanov Vladislav Aleksandrovich) · INN 781698861800 · OGRNIP 324784700366200, registered in the Russian Federation (“we”, “us”). Contact: support@brandometer.ai. We do not publish a postal address; all correspondence is by email.
1.2. You accept these terms when you create an account or use the free check on the home page. If you do not agree with them, do not use the service.
1.3. If you use the service on behalf of a company or another person, you confirm that you are authorized to accept these terms for them. In that case “you” also means that company or person.
1.4. You must be at least 18 years old to create an account.
1.5. The Credits & Refund Policy is part of these terms. The Privacy Policy explains how we handle personal data.
2. The service
2.1. Brandometer is a tool for monitoring how AI assistants and the AI features of search engines (“AI engines”) mention brands. It sends the prompts you choose to the AI engines you select, repeats them, stores the answers, calculates metrics such as mention rate, share of voice, recommendations, sentiment and cited sources, and builds reports, notifications, prompt suggestions and action plans.
2.2. The service is a measurement tool. It does not influence AI engines and does not change their answers. Our approach to measurement is described on the methodology page.
2.3. The free check on the home page is limited in number and scope. We may change or withdraw it at any time.
2.4. We develop the service continuously and may add, change or remove features and AI engines. If a change substantially reduces what you can do with credits you have already paid for, you can ask for a refund of your unused purchased credits under the Credits & Refund Policy.
3. Your account
3.1. To use the service you sign up with a valid email address and confirm it.
3.2. Keep your password confidential. You are responsible for everything done through your account. Tell us at once if you suspect unauthorized access.
3.3. Keep your email address up to date: we send notices under these terms to it.
4. Acceptable use
4.1. When you use the service, you must not:
- use it for unlawful purposes or submit prompts with unlawful content;
- enter personal data of other people, or confidential information you have no right to disclose, into prompts or other project fields;
- disrupt the service, bypass its technical limits, look for vulnerabilities without our consent, or access it by automated means other than the interfaces we provide;
- create several accounts to collect bonuses, or otherwise manipulate bonuses, the referral program or the free check;
- give other people access to your account or resell the service without our written consent;
- present data from the service as your own measurements without naming the source, or misrepresent the results when you share them.
4.2. Monitoring the brands of your clients from your own account and sharing reports with them is allowed.
4.3. You are responsible for the content of your prompts and for the lawful use of the results.
5. Credits and bonuses
5.1. Use of the service is measured in credits, which are prepaid. One check — one answer of one AI engine to one prompt — costs a number of credits that depends on the engine and the model. The cost is shown on the pricing page and in the confirmation window before each run.
5.2. Credits are an internal unit of account. They are not money, electronic money or a currency. They cannot be transferred to another account, sold or exchanged for money, except for refunds under the Credits & Refund Policy.
5.3. Credits never expire while your account exists.
5.4. The credits for a run are charged when it starts. A completed check is paid for even if the answer does not mention your brand: the absence of a mention is also a measurement result. Credits for checks that fail, or to which the engine gives no AI answer, are returned to your balance automatically.
5.5. Bonus credits are free credits that we grant under the conditions shown in the service, for example for sign-up or for verifying your website. They have no monetary value and are never refunded in money. We may change or end bonus programs for the future, and we may refuse, reduce or cancel bonuses obtained through duplicate accounts or other abuse.
5.6. The Credits & Refund Policy sets out the details: prices, bonuses, spending rules and refunds.
6. Prices and payment
6.1. Prices are in US dollars (USD) and do not include taxes. The price of a credit depends on the amount of a single top-up and is published on the pricing page. The price is fixed at the moment of payment.
6.2. Online payment is being connected. Until it is available, top-ups are processed on request: you send a top-up request from your account, we email you payment details within one business day, and the credits are added to your balance after we receive the payment. Businesses can ask for an invoice.
6.3. If a tax such as VAT, GST or sales tax applies to your purchase, it is added to the price or, where the law places that duty on the buyer, you are responsible for reporting and paying it. When we must collect a tax, the total is shown before you pay. Fees charged by your bank or payment intermediary and currency conversion costs are yours.
6.4. We may change prices for future top-ups. Credits you have already bought are not affected.
6.5. The cost of a check in credits may change, for example when an AI provider changes its prices or models. The current cost is always shown before a run starts. A change does not affect completed checks.
6.6. Refunds are governed by the Credits & Refund Policy.
7. Right of withdrawal for consumers
7.1. If you are a consumer who lives in the European Economic Area or the United Kingdom, you may withdraw from a purchase of credits within 14 days of the day of payment without giving a reason. To do so, send a clear statement to support@brandometer.ai from the email address of your account before the 14 days have passed.
7.2. Credits can be used immediately. When you start a run during the withdrawal period, you expressly ask us to begin performing the service before that period ends, and you acknowledge that you lose the right of withdrawal for the credits spent on completed checks, because that part of the service has been fully performed.
7.3. If you withdraw, we refund the unused credits of that purchase at the price you paid, by the same means of payment, within 14 days of receiving your statement. The recalculation of a volume discount described in the Credits & Refund Policy does not apply to a withdrawal under this section.
7.4. After the 14 days you can still ask for a refund of unused purchased credits under the Credits & Refund Policy.
8. No guarantee of influence on AI answers
8.1. The answers of AI engines are produced by third parties — the operators of the engines and their models — in a probabilistic way and are outside our control. We do not guarantee or promise that your brand will appear in AI answers, or that the content, sentiment or frequency of those answers will change.
8.2. Measurement results are statistical. They reflect the answers of AI engines at the time of the check and are not a forecast, a guarantee or advice for business decisions. AI answers may contain inaccurate information; the service records what they say but is not responsible for their accuracy.
8.3. Prompt suggestions and action plans are generated with the help of AI and are provided for information. They do not guarantee any result.
9. Third-party AI services and availability
9.1. The service depends on third-party AI services and data providers. They can change their access terms, models and prices or become unavailable, which may change the line-up of AI engines and the cost of checks.
9.2. We reach AI engines through their official developer interfaces (APIs) and, for some engines, through search data providers. An answer obtained this way can differ from what a particular person sees in the consumer app of the same engine, for example because of personalization, location or account history. The methodology page explains this.
9.3. We do not guarantee that the service or any particular AI engine will work without interruptions or errors. Credits for checks that fail for technical reasons are returned automatically.
10. Intellectual property
10.1. The service, its software, design, texts and trademarks belong to us or to our licensors. For as long as you have an account, we give you a limited, non-exclusive, non-transferable right to use the service for its intended purpose.
10.2. The data you enter — brand names, prompts, settings — remains yours. You allow us to process it as needed to provide the service, including sending prompts to the AI engines you selected.
10.3. AI answers are produced by third-party AI services. We claim no rights in them and store and display them as received. You may use the answers, metrics and reports for your business, share them with your clients and publish them, provided that you name Brandometer as the source of the measurements. The terms of the AI providers may also apply to the answers.
10.4. If you send us feedback or ideas, we may use them to improve the service without any obligation to you.
11. Liability
11.1. The service is provided “as is” and “as available”. To the extent the law allows, we give no warranties other than those stated in these terms.
11.2. To the extent the law allows, we are not liable for lost profit, revenue, data or goodwill, for indirect or consequential losses, for decisions made on the basis of data from the service, or for the actions of the operators of AI engines.
11.3. In any case our total liability to you is limited to the amount you actually paid for the service in the 3 months before the event that gave rise to the claim.
11.4. Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including liability for intent, gross negligence, fraud, death or personal injury, or the rights that mandatory consumer law gives you.
11.5. Neither party is liable for a failure caused by circumstances beyond its reasonable control.
12. Suspension and termination
12.1. You may stop using the service at any time and ask us by email to delete your account. Unused purchased credits are refunded under the Credits & Refund Policy; bonus credits are canceled.
12.2. If you breach these terms, we may suspend or terminate your access and cancel your bonus credits. We will notify you by email. Unused purchased credits are refunded under the Credits & Refund Policy; where the law allows, we may deduct the losses that the breach caused us.
12.3. We may discontinue the service with at least 30 days’ notice by email. In that case we refund your unused purchased credits at the price you paid.
13. Changes to these terms
13.1. We may change these terms. The new version is published on this page with the date of the last update. We will notify you by email of material changes at least 14 days before they take effect.
13.2. If you continue to use the service after a change takes effect, you accept the new version. If you do not agree, stop using the service; you can ask for a refund of your unused purchased credits.
14. Governing law and disputes
14.1. These terms are governed by the law of the Russian Federation, the country where the operator is registered.
14.2. If you are a consumer, this choice of law does not deprive you of the protection given to you by the mandatory provisions of the law of the country where you live.
14.3. If you have a complaint, write to us first. We answer within 30 calendar days.
14.4. A dispute that is not resolved this way is decided by the competent court at the operator’s place of registration. If you are a consumer, you may also bring proceedings in the courts of the country where you live, where mandatory law gives you that right.
15. General
15.1. If a provision of these terms is found invalid, the other provisions remain in force.
15.2. You may not transfer your rights under these terms to anyone else without our consent. We may transfer the service and these terms to a successor and will notify you in advance.
15.3. The English version of these terms is the authoritative one. Translations are provided for convenience.
16. Contact
Operator: Individual entrepreneur Vladislav Ivanov (IP Ivanov Vladislav Aleksandrovich) · INN 781698861800 · OGRNIP 324784700366200. Email: support@brandometer.ai.